Professional ICT Consultancy & Support

We provide a full suite of services from consulting through to post-implementation support and maintenance of the system.


Solution Design & Planning

Configuration & Integration



Post-Implementation Support & Maintenance

Asset Management Services

Maintenance Audits

Provides auditing of complete Maintenance Management system of key elements to determine gaps and improvement opportunities against either ISO 55000 / PAS 55 or corporate standards. Our audits offer clients with a roadmap of improvement opportunities.

Maintenance Benchmarking

Benchmarking and competitive analysis shows where the pockets of excellence are, which can then be built on to improve the areas that are not performing quite as well. True benchmarking is comparing one organisation or asset against another which is widely recognised as the best within that industry.

The difficulties in this arise in being able to identify the best organisation or asset and also in being able to gain entry into that organisation or asset to be able to witness and document what they are doing that is better. We provide benchmarking studies to determine the effectiveness of your current maintenance strategy & philosophy.

Maintenance Strategy Development

We help our clients prioritize which assets require detailed maintenance assessment and which should simply receive OEM based maintenance in the form of maintenance philosophy & strategy development.

Reliability Improvement Program

To remain competitive and maximise the economic life of a field, resources must be used in the most efficient and effective ways. Those resources include both the financial and human resources of the company. Loss usually has the narrow focus of production loss but man hours and Opex losses can be tracked through the CMMS. Revisiting the same malfunctions reduces the Opex and man hours available for scheduling backlog or improvement work. We are able to provide comprehensive reviews of your existing facilities in order to identify quick wins and a long term sustainable reliability improvement program.

Failure Mode, Effects and Criticality Analysis (FMECA)

FMECA studies carried out early in the design phase are used to identify failure modes and reliability issues that may cause performance weaknesses or costly design changes after operation has commenced. A FMECA study considers each mode of failure of every component of a system and determines the effects on system operation of each failure mode in turn. Failure modes are classified in relation to likelihood of the failure occurring and severity of the effects of the failure. Likelihood in combination with severity will generate a criticality rating for each failure mode which is based upon a predetermined risk matrix. We support our clients with FMECA workshops using the best in class software tools and experienced consultants.

Reliability, Availability, Maintainability modelling/ RAM studies

A Reliability, Availability and Maintainability (RAM) model can be a key strategic tool. RAM models can be developed for brownfield sites and at any stage during the operate phase of the life cycle. If there is the opportunity though to develop it during the design process it can be used to maximise reliability and availability in the design. The information can also be used to develop life cycle costs for the plant. This type of information is critical when comparing alternative design options or equipment choices. The cheapest design option to purchase may have significantly increased operate and maintain costs.

If the RAM model is developed during the design phase, the manufacturers’ data for equipment reliability and maintenance schedules should be used. When decisions are to be made on design options for equipment choices the RAM model will be invaluable tool to trial the options and be able to be used as justification for the decision made. We are able to model your facilities in order to optimize both reliability and lifecycle cost.

Reliability Centered Maintenance (RCM) planning

RCM is an industrial improvement approach, focused on identifying and establishing the operational, maintenance and capital improvement strategies that will manage the risks of equipment failure most effectively. With the application of RCM principles, maintenance is evaluated and applied in a rational manner that provides the most value to a system’s owner/ manager/ operator. We can discuss your specific requirements in regards to RCM and confirm the likely cost benefit of such a program for your facilities.

Spare Parts Modelling

Having the right spares and materials available when needed, to perform both planned and unplanned maintenance, is clearly essential to reliability and safety.

We analyze and model our clients spares requirements and holdings , resulting in:

  • Improved service levels
  • Mitigation of production risks
  • Enhanced reliability and safety of assets and infrastructures
  • Improved operational and plant efficiencies
  • Optimized maintenance supply chain processes
  • Reduced costs

CMMS Development & Optimisation

The purpose of CMMS is to improve utilization and performance of a company’s assets, reduce capital costs, reduce asset-related operating costs, extend asset life and ultimately improve ROA. Ensuring the resources required to create and maintain a CMMS are optimal will prevent inaccuracies of information and inappropriate maintenance applications, reducing workload and eliminating frustration. There are 5 distinctive but inter related sections to a new CMMS build. When maintaining an existing CMMS any section can be isolated, then re-introduced seamlessly with minimal operational impact.

The sections are:

  • Asset Register
  • Maintenance Strategies
  • Maintenance System Build
  • O&M Procedures
  • O&M Spares

We assist our clients in CMMS build & optimization using our own proprietary tools to ensure data integrity and completeness resulting in improved performance and cost savings.

Operational Readiness

EUM understands the importance of getting all functions in place to the highest standard possible and having people ready to operate your plant efficiently and effectively.

We ensure that everything is covered including an assessment of what our clients’ needs are, developing safe procedures, identifying the systems required for successful operation and maintenance and training for employees on new systems and procedures.

We are able to provide the following:

  • Operational Start up procedures
  • Maintenance Procedures & Work Instructions
  • Safety Management System & Safe Working Procedures
  • Business Management System & Procedures

Safety, Risk & Resilience Services

Hazard Identification (HAZID)/ Hazard & Operability Studies (HAZOP)

Hazard identification uses checklists of hazards to pinpoint material, system, process, and facility characteristics that could produce undesirable consequences through the occurrence of an incident. Possible means of eliminating the hazards or controlling the risk are usually identified. HAZID (HAZard IDentification) is a high-level, systematic study of process hazards. It is used for early identification of hazards and is typically applied at the conceptual or detailed design stage. On the other hand, HAZOP (Hazard & Operability Studies) is a well-known documented study that is used to verify the design or procedures integrity with respect to safety and operability. The purpose of the HAZOP is to investigate how system or plants deviate from the design intent, and create risk for personnel, equipment and operability problems.

We can support your team in defining the key Hazards using one of our principal consultants as a workshop facilitator or we can review you current Hazard register to determine completeness or fit for intended application.

Quantified Risk Assessments (QRA)

Satisfactory demonstration of acceptable risk levels is often a requirement in, for example, the approval of major hazard plant construction plans, or significant changes to operations which may include areas such as plant modification and changes in operational manning levels.

Facilities requiring QRA studies may include production and processing facilities, high pressure pipelines or storage and importation sites including liquefied natural gas (LNG).

QRA may be a requirement of applicable legislation and/or internal company governance to show that risks are identified and controlled to an acceptable level. The criteria for risk acceptability may be defined by local regulations or company/ investor policy.

Typically, a QRA can be defined as the formal and systematic approach of identifying potentially hazardous events, estimating the likelihood and consequences of those events, and expressing the results as risk to people, the environment or the business.

The method may include some or all of the following:

  • An analysis of the severity/consequence of accident scenarios
  • Predicted number of fatalities/casualties for each scenario
  • Individual risk
  • Group/societal risk
  • Potential loss of life
  • Location specific risk
  • Further analysis of accident scenarios that are ALARP (As Low As Reasonably Practicable)
  • Preventative/mitigation measures
  • Sensitivity of results to uncertainties and assumptions

EUM is able to support its clients through, for example, the undertaking of QRA studies to identify potential accident scenarios which contribute most to the overall risk of an operational facility, allowing focus to be placed on means to minimise or mitigate risks to meet appropriate acceptability criteria and/or demonstrating that the risks are as low as reasonably practicable (ALARP).

Hazard and Effects Management Process (HEMP)

The Hazards and Effects Management Process (HEMP) evolved in the chemical process industry as a methodology to ensure consistency in risk mitigation. In a nutshell, HEMP defines the manner in which the risk of injury to personnel, or damage to assets, environment, or reputation, is managed to As Low As Reasonably Practicable (ALARP). It is simply a systematic method of identifying hazards, assessing risk, putting controls in place to guard against those risks and defining recovery measures should an incident happen. From this assessment, weaknesses in controls and recovery measures are identified and a remedial action plan is formed.

Adequate “Planning and Procedures” are required with respect to operations conducted in the business. This part of the management system also deals with the formation and testing of Emergency Response Plans.

The implementation phase comes next. Within this Implementation, Monitoring and Reporting phase targets are set, key performance indicators are developed and monitored and incidents (actual and potential) are reported and investigated so that learning points can be fed back into the management system.

Finally, there is a formal system of Audit and Management Review. An independent and internal HSSE audit programme should be included to regularly review the management system to ensure appropriate coverage of risks in the changing business environment.

Safety Critical Elements /Barrier Analysis

Part of the Safety Case process involves the validation of Safety Critical Elements. We can support you with the following using BowTie XP Software tool and comprehensive methodologies

  • Defining the Safety Critical Elements and associated Performance Standards
  • Producing the Scope of Validation for agreement by the Regulatory Authority (a pre-requisite for submitting a Safety Case)
  • Producing a "Written Scheme of Validation/Verification" detailing precise validation steps to be performed
  • Defining the function testing and maintenance requirements for Safety Critical Elements required to meet the pre-defined Performance Standards for incorporation into the Preventative Maintenance System (PMS)

Asset Integrity Management System (AIMS)

Ensuring the technical integrity, safety, and reliability of your facilities and equipment is a priority. However, with increased operating costs and limited resources, implementing a fully compliant asset integrity program can be challenging. Our asset integrity management service can help you maintain your asset, and ensure fitness for service, reliability, safety and compliance with all relevant regulations.

We can help you to:

  • Establish an effective asset integrity program that adheres to all relevant regulations and safety standards
  • Improve the technical integrity of your assets, and identify and eliminate risks
  • Maintain your asset, and ensure fitness for service, safety and reliability
  • Extend the remaining life of your asset in the most reliable, safe, and cost-effective way possible

Wherever your asset is based, we can tailor a solution to fit your needs, with experienced staff and a global reach, we can help you achieve your inspection, engineering, data management and safety goals.

Our asset integrity management programs include

  • Development management
  • Implementation
  • Gap analysis

Safety Management System Development

A significant improvement can be achieved through the development of a Strategic Workplace Health and Safety Management System. Participation of line management and employees in the development, coordination and monitoring of the safety program initiatives and activities is imperative for safe and sustainable operations.

A formal documented strategic approach ensures legislative compliance, due diligence and risk management focusing on standards and best industry practices. This will result in the reduction of human injury, property and equipment damage, service interruption, and corporate and individual liabilities, therefore managing over all costs and risk factors.

The components of a Safety Management System are very variable and are dependent on what the system manages and intends to achieve. Safety Management Systems are therefore fairly complex as they should contain all of the components necessary to cover all issues in the management of a particular site or area.

We can support in all aspects of Safety Management System development in accordance with International, National or Corporate standards, whether its policies, guidelines, procedures or integrated safe systems of work.

Safety & Risk Audits

We provide our diverse clients with services that include:

  • Gap Analysis – This pre-audit program identifies gaps in management systems and highlights areas that need improvement. This helps an organisation to meet local and international compliance standards.
  • Desktop/ Site Verification – Through this program, we review your organisation’s documents and observe workplace activities, which helps evaluate your current management system and observe workplace activities.
  • Certification Preparation – The purpose of this audit is to help a workplace achieve certification as per the following Australian and international standards:
    • AS/NZS 4801 - OHS Management System Compliance
    • OHSAS 18001 - OHS Management System Compliance
    • ISO 14001 - Environmental Management System Compliance
    • ISO 9001 - Quality Management System Compliance
    • Integrated Management System Compliance
  • Second Party AuditsAudits – This program is tailored to meet organisational requirements, such as audits for:
    • Suppliers
    • Risk ProfilingContractors
  • Legislative Compliance – This program is based on legislative compliance to assist with identifying, assessing and controlling workplace risks in accordance with national & international regulatory bodies and recommended codes and standards.

Please contact us with your specific audit requirements, we are happy to tailor a scope for your specific needs.

Emergency & Disaster Management Response Plans

We adopt the recommended Critical Infrastructure Protection (All Hazard approach) for the planning, development and implementation of Emergency response Plans. We ensure linkage with local Emergency Services and local National & State regulations. We can support in all aspects of Emergency Management from planning recommendations, advice of resources & facilities to scenario simulation and testing. Please contact us for your specific requirements.

Business Continuity Management Systems (BCMS) ISO 22301

EUM can guide your organisation through a BCMS Project addressing all aspects of the BCM Lifecycle.

As specified in ISO 22301, the BCM Lifecycle covers:

  • Business impact analysis and risk assessment
  • Business Continuity strategy
  • Establish and implement business continuity procedures
  • Exercising and testing
  • Operational planning and control

We have tools and methodologies to assist with planning, implementation, assessment and training in all aspects of Business Continuity Management Systems. Please contact us to discuss your specific requirements.

CIMAH/ COMAH/ Offshore Safety Case Development

The purpose of a Safety Case is to demonstrate that the facilities in question are designed, constructed, commissioned, operated and maintained such that risks to personnel are reduced to as low as reasonably practicable (ALARP).

The production of a safety case includes the following tasks which are summarised below:

  • Identify and document major accident hazards, using tools such as Bow-tie diagrams
  • Analyze impact of major accident hazards
  • Assess risks and compare with criteria, Quantitative Risk Assessment
  • Identify risk reduction measures to satisfy ALARP
  • Identify safety critical elements in place to manage major accident hazards
  • Generate performance standards for each safety critical element
  • Write and maintain the asset safety case

The production of a Safety Case is generally based on these identified tasks and each of the individual tasks has its own methodology.

The individual tasks are detailed in separate Joint Service Descriptions as follows:

  • Hazard Identification Studies
  • Safety Integrity Level (SIL) Studies’
  • RAM Studies (Reliability, Availability & Maintainability)
  • Consequence Evaluation (Fire, Release, Explosion, Dispersion)
  • EER Analysis (Escape, Evacuation, Rescue)
  • Quantitative Risk Analysis
  • Risk Based Layout Studies
  • Performance Standards

EUM can help you with the complete development, review and update or just specific items of your regulatory Safety Case. Please contact us with your specific requirements.